FactoryFour Learn Center Index

Last updated July 23, 2019


How do I reset my password?

Forgot your password? Locked out of your account? Reset your log-in password

User Management Users

How to reset password

  1. Navigate to app.factoryfour.com
  2. Click “Don’t remember your password?” below the password input box.
  3. You will be redirected to the password reset page. Additionally you can directly navigate to welcome.factoryfour.com
  4. Enter the email you use to log-in to FactoryFour and click ‘SEND RESET PASSWORD LINK’
  5. You should receive an email within a few minutes. If an email doesn’t come, make the below checks.

  6. Open the email with the Subject “FactoryFour Password Reset”
  7. In the body of the email, click the “Reset Password” button. This will open the ‘Change Password Window’

  8. You will be prompted to enter the password twice to verify according to the following requirements:

Additional checks

  1. Check the Spam folder of your email. Sometimes your email account will flag these types of email as spam.
  2. Wait a maxiumum of 10 minutes and then try Step 3 and then Step 4.
  3. Repeat the above steps and confirm you entered the right email address.
  4. Reach out to your Customer Service Rep.

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